Puma88 Terms and Conditions – Complete Platform Rules Guide

These Terms and Conditions constitute a legally binding agreement between you ("Player" or "Member") and puma88 ("Platform", "We"). This document applies to all services, games, and features provided through the puma88 website and its official mobile app.

By accessing, registering, or using any part of the puma88 platform, you hereby acknowledge that you have read, understood, and agreed to comply with all terms stated herein. If you do not agree with any part of these terms, you are not permitted to use the puma88 platform.

Puma88 reserves the right to update or amend these terms at any time. Any changes will take effect immediately upon being posted on the website. It is your responsibility to review these terms periodically. Continued use of the platform after any changes constitutes acceptance of the updated terms.

To register and use the puma88 platform, you must meet all of the following eligibility requirements:

• Be at least 18 years old or the legal gambling age in your jurisdiction of residence, whichever is higher.
• An individual, not a company, partnership, or other legal entity.
• Not residing in a country or territory that strictly prohibits online gambling.
• Act on your own behalf only, not as a representative of any third party.
• Not included on the list of individuals banned or excluded by puma88.

Puma88 reserves the right to request identity verification documents at any time to confirm your eligibility. Failure to provide the required documents within the specified timeframe may result in account suspension or termination.

Each player is only permitted to hold one (1) account at puma88. Opening multiple accounts by the same individual is strictly prohibited and may result in the termination of all associated accounts and forfeiture of all related balances and winnings.

During registration, you are required to provide truthful, accurate, and complete information, including:

• Full name as stated on your official identification document
• Valid date of birth
• An active email address that belongs to you
• A valid phone number
• Bank account or digital wallet details for transaction purposes

The Know Your Customer (KYC) process is part of our standard compliance procedure. You may be required to upload a copy of your identity card, passport, or other verification documents. This process ensures the security of your account and complies with anti-money laundering requirements.

Puma88 supports a wide range of popular deposit and withdrawal methods in Malaysia. All transactions are processed securely using 256-bit SSL encryption technology to ensure the safety of your funds at all times.

Deposit: The minimum deposit is RM 30. Deposits are processed instantly in most cases. Accepted deposit methods include DuitNow, FPX, Touch 'n Go, Boost, and GrabPay. All deposits must be made using a payment method registered in your own account name — deposits from third-party accounts are not accepted.

Withdrawal: The minimum withdrawal amount is RM 50. Players who have completed KYC verification typically receive their withdrawals within one to two hours on business days. Withdrawals to bank accounts require the recipient name to match the registered puma88 account name.

• Puma88 does not charge any processing fees for standard deposits or withdrawals.
• Withdrawals exceeding RM 10,000 may require additional verification before processing.
• Any attempt to withdraw funds without meeting the associated bonus wagering requirements will be declined.
• Puma88 reserves the right to place a withdrawal on hold for security review purposes if deemed necessary.

Puma88 offers a variety of bonuses and promotions from time to time, including welcome bonuses for new members, deposit bonuses, cashback, free spins, and loyalty rewards. All bonuses are subject to specific terms stated on their respective promotion pages.

The general terms applicable to all puma88 bonuses are as follows:

• Each bonus may only be claimed once unless otherwise stated.
• Wagering requirements must be fully met before any wins derived from a bonus can be withdrawn.
• Bonuses cannot be converted directly to cash unless the wagering requirements have been met.
• Puma88 reserves the right to cancel any bonus if there is evidence of abuse or fraud.
• Playing with bot software or any other automated method while using a bonus is prohibited and may result in account termination.
• Some games may be excluded from contributing to bonus wagering requirements. Please check the respective bonus terms for more details.

All games available at puma88 use a Random Number Generator (RNG) that has been independently audited by an accredited body. This ensures fairness and the accuracy of the stated RTP for each game.

Specific rules for each game can be found within the game interface itself or in the relevant help section. Players are responsible for understanding the rules of each game before playing.

• Game results displayed on the platform are considered final and binding.
• In the event of a technical disruption during gameplay, puma88's server records will serve as the definitive reference.
• Puma88 reserves the right to void any bets placed during a serious technical disruption.
• Any form of cheating, collusion, or use of third-party software to gain an unfair advantage is strictly prohibited.

Puma88 reserves the right to take action against any player found to be involved in the following activities:

• Opening multiple accounts to evade restrictions or claim bonuses repeatedly.
• Providing false information or impersonating another person during registration or verification.
• Using bot software, automated scripts, or any unauthorised method to play or place bets.
• Colluding with other players to exploit games or the bonus system (bonus hunting/bonus abuse).
• Making repeated deposits and withdrawals without meaningful gameplay activity (money laundering).
• Threatening, verbally abusing, or bullying support staff or other players.
• Hacking, attacking, or attempting to breach the platform's security systems.

Puma88 reserves the right to suspend or terminate any account without prior notice if there is reasonable cause to believe that these terms and conditions have been violated. In such cases, any existing balance may be withheld pending investigation.

Players may also request the closure of their own account at any time by contacting the puma88 support team. Self-exclusion or account closure requests for responsible gaming purposes will be processed within 24 hours and cannot be reversed during the specified period.

• Any valid balance in an account closed at the player's request will be processed for withdrawal once all requirements have been met.
• Closed accounts cannot be reopened without specific approval from puma88.

Puma88 is committed to protecting the privacy of all its members. Personal information collected during registration and platform use will be used solely for service delivery, identity verification, transaction processing, and regulatory compliance.

We will not sell, rent, or share your personal information with third parties without your consent, except where required by law or to prevent fraud. For more information on how we handle your personal data, please refer to Privacy Policy our detailed terms.

Puma88 shall not be held liable for any loss or damage arising from:

• Service disruptions or platform downtime caused by maintenance, technical issues, or events beyond our control.
• Loss of funds due to the use of login credentials by unauthorised parties as a result of player negligence.
• Unfavourable game outcomes legitimately generated by an audited RNG system.
• Any internet connection failure on the player's end that causes disruption during gameplay.

The puma88 platform is provided "as is". While we strive to ensure consistent, high-quality service, we make no guarantee that the platform will always be free from errors or interruptions.

Puma88 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at its sole discretion. Members will be notified of any material changes via a notice on the website or by email at least 7 days before they take effect, except in cases of emergency.

Continued use of the platform after any changes take effect constitutes acceptance of the amended terms. If you disagree with the changes, you have the right to close your account before they take effect.

These Terms and Conditions are governed by and interpreted in accordance with the laws applicable in the jurisdiction where puma88 is registered and licensed. Any dispute arising from or related to these terms will first be resolved through the platform's internal procedures before being referred to the relevant independent arbitration body if necessary.

By using the puma88 platform, you agree that exclusive jurisdiction over any legal disputes shall rest with the relevant courts under applicable law.